BOOKING WITH
Your transfer or tour is operated by eGuide Pty Ltd at 30 Parker Street, Devonport Tasmania, 7310, Australia. Each transfer or tour is legally booked with eGuide Pty Ltd. The tours or transfers will be referred to as being booked with eGuide and used in general correspondence. Head office correspondence is with eGuide Pty Ltd, 30 Parker Street, Devonport, Tasmania Australia and where all correspondence is to be served.

PRICES
Prices are offered in Australian dollars (inclusive of GST). Prices are per person or where stated as group. All prices are correct on our booking form. Eguide Pty Ltd reserves the right to change prices.

INCLUSIONS
All extras must be paid for by the client.

CONDITIONS OF TRAVEL
eGuide Pty Ltd has the right to alter the route or itinerary of any of its tours or transfers and arrange alternative carriers to those advertised if necessary. Components of trips can be weather dependent and eGuide Pty Ltd cannot be held liable if trip components are not available on the day of travel. eGuide Pty Ltd can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

LIABILITY
Whilst we make every effort to safeguard our passengers, eGuide Pty Ltd cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that travel involves risk and a signed release may be required from all participants before departure for some eGuide Travel tours. eGuide Pty Ltd also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

MINIMUM NUMBERS
Once booked the booking is confirmed. For some bookings a minimum number applies. This will be notified to the client. Where a booking is dependent on minimum numbers and the numbers have not been reached or likely not to be reached, eGuide will make contact with the client to discuss options. This includes a full refund of any monies paid, the right to cancel or agreement reached for the client to pay for the extra seats.

TRAVEL INSURANCE
Travel insurance is not included. eGuide Pty Ltd recommends that guests take out their own travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.

DEPARTURE POINTS and TIMES
We cannot wait for late arrivals and all transfers depart on time and no refunds provided if you are not present at the agreed departure point at the agreed time. Please arrive early! For cruise passengers the meeting point is provided along with the time. If your cruise ship is late arriving eGuide will be aware and will adjust accordingly.

CANCELLATION POLICY
Payment is required 60 days prior to each transfer or tour or immediately if you are booking less than 60 days prior to travel. If you have not paid within the 60 day period your booking will be treated as unconfirmed. You are free to cancel up to to 30 days prior and a full refund is provided. .Within the day period we are flexible, understanding and if an emergency reason or other reason that is outside the client's control we will fully refund any monies paid. For passengers booked on any cruise ship tour we will refund if your ship does not dock.

FINAL PAYMENT
All tours and transfers are based on full payment 30 days prior to the departure. If no payment is made at that time your booking is no longer confirmed. For bookings made in the 30 day period payment is required at the time of booking. If you want to pay in cash when we meet please let us know beofre 30 days.

AMENDMENTS TO TOURS
If you wish to transfer from one tour to another or transfer your booking to a third party you must notify us at least 5 days prior to the proposed departure date.

CANCELLATION
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights.

CRUISE SHIP TOURS
For all cruise ship tours we do guarantee to get you back in time for the departure of your ship so long as you return to your tour vehicle at the time agreed. Under no circumstances are we able to delay any departure beyond the agreed times as that impacts all the other passengers and our tours will leave on time. If you miss your tour bus we will not make any arrangement to transport you and such transport the client will need to do.

SEVERE WEATHER EVENTS
Eguide makes every effort to transfer as booked and to operate a tour as booked. In the event of severe weather such as snow, high winds or heavy rainfall operations will be impacted. Eguide will discuss with the client alternatives and will adjust the itinerary where needed. The client is free to cancel due to severe weather events and a full refund will be provided.


CHILD POLICY
Infants (0- 7yrs) may not be carried on eGuide tours or transfers for safety reasons.

LUGGAGE ON TOURS AND TRANSFERS
Vehicles have limited luggage space remaining. We carry free of charge a rucksack or one large suitcase and a small bag capable of sitting on your knee. Additional baggage is subject to pre agreement and possible charge. Do notify eGuide where extra bags are to be carried. Any bags we store on your behalf we take no responsibility for or any losses if the baggage is lost or destroyed.

LIABILITY
Although we make every effort to protect our guests, eGuide Pty Ltd are not able to be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note travel involves a higher than normal risk and a signed release may be required for some tours. eGuide Pty Ltd takes on no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

CAR VALET SERVICE
Where we move a client's car eGuide is not responsible for any damage, loss or theft after parking. Insurance must be carried by the client and the insurance company notified where required to allow eGuide to operate the vehicle.

AIRPORT ARRIVAL
All shared shuttles run to the agreed time and unable to wait for a delayed flight as it impacts other passengers. No refund is provided if your flight is delayed and you miss your shuttle. Travel insurance is recommended to cover this event.

For private transfers where a flight is delayed and this has been communicated in advance to eGuide by the client we will make every effort to adjust the pick up time which will be dependent on driver and vehicle availability. For arrivals that are delayed that then mean that our vehicle will be operated in darkness will not operate due to safety reasons. In this event the pick up will be moved to the next day.

eGuide
 30 Parker Street,  Devonport,  Tasmania,   7310,   Australia

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